Customer Charter of Student Affairs & Enrollment Division


The United Arab Emirates University aims to provide high-quality premium customer
services that earns their satisfaction and exceeds their expectations:

Our Commitment to you


  • We will treat you with courtesy, respect and a smile
  • You will receive high standards and fair service.
  • We will cater to your needs professionally and to the best of our ability.
  • We will provide our services through a helpful and knowledgeable team that is understanding and capable of answering your questions.
  • We will provide you with service requirements, realistic expectations and completion times for each service.
  • You will be attended to in a timely manner
  • We will reduce the number of steps required to complete a service in the easiest and most efficient manner
  • We will provide you with accurate information and error-free service
  • We will provide you with a multi-channel service and ensure that we serve at your convenience, whenever possible.
  • We welcome your feedback and suggestion to service you better.

Your commitment to us


  • Appreciate efforts of the staff members at your service and treat them with mutual respect.
  • Provide identification documents when requested.
  • Provide the supporting documents required to complete a service
  • Inform us immediately of any changes to information provided or in case of error.
  • Inform us immediately of any changes that may affect service provision.
  • Respond in a timely manner to queries of staff to ensure timely service and quality


You can Contact us directly on:

Customer service centers timing phone P.O.Box email
Al Ain P7 8:00AM-10:00PM 7136660 15551
Student Village B3 8:00AM-03:30PM 7136660 15551
Student Village G2 8:00AM-03:30PM 7136660 15551
Nov 23, 2015