Customer Charter of Student Affairs & Enrollment Division
The United Arab Emirates University aims to provide high-quality premium customer
services that earns their satisfaction and exceeds their expectations:
Our Commitment to you
- We will treat you with courtesy, respect and a smile
- You will receive high standards and fair service.
- We will cater to your needs professionally and to the best of our ability.
- We will provide our services through a helpful and knowledgeable team that is understanding
and capable of answering your questions.
- We will provide you with service requirements, realistic expectations and completion
times for each service.
- You will be attended to in a timely manner
- We will reduce the number of steps required to complete a service in the easiest and
most efficient manner
- We will provide you with accurate information and error-free service
- We will provide you with a multi-channel service and ensure that we serve at your
convenience, whenever possible.
- We welcome your feedback and suggestion to service you better.
Your commitment to us
- Appreciate efforts of the staff members at your service and treat them with mutual
- Provide identification documents when requested.
- Provide the supporting documents required to complete a service
- Inform us immediately of any changes to information provided or in case of error.
- Inform us immediately of any changes that may affect service provision.
- Respond in a timely manner to queries of staff to ensure timely service and quality
You can Contact us directly on:
|Customer service centers
|Al Ain P7
|Student Village B3
|Student Village G2