Customer Charter of Finance & Admin. Affairs Division

The United Arab Emirates University aims to provide high-quality premium customer
services that earns their satisfaction and exceeds their expectations.

Our Commitment to you

  • Receiving you with diligence and treating you with respect and attention.
  • Providing you with high quality service and fair treatment
  • Meeting your needs with professionalism through well-trained and qualified staff
  • Responding to your requirements and needs without any delay, and exerting all efforts possible to meet them in a timely manner.
  • Keeping you fully and clearly informed about our services and their requirements, and the time required for their delivery.
  • Simplifying procedures and reducing service delivery time, in order to improve the quality and speed of our services.
  • Delivering services and providing information through various communication channels
  • Your feedback and suggestions about our services are welcome at a time through our several communication channels.

Your commitment to us.

  • Appreciation of our employee’s efforts and deal with them with mutual respect
  • Providing us with all required documents when required
  • Ensuring that all required documents, information and data provided fully and accurately in order to complete the transaction.
  • Informing us of any changes to your personal information in a timely manner.
  • Being cooperative and answering any inquiries made by our employees in a timely




Working Hours:

7:30 am to 03:00 pm Sunday to Thursday
Department Phone Email
Human Resources Department +971 3 713 5888
Financial Affairs Department +971 3 713 6272
Tenders and Procurement Department +971 3 713 5949
General Services Department +971 3 713 5899
Transportation Services Section +971 3 713 4500
Publications Section +971 3 713 4899
Facilities Management Department +971 3 713 6887
 +971 3 713 6882
Deputy VC for Finance & Admin. Affairs
(Secretary General)
Phone: 6300 713 3 971+
Fax: 4343 713 3 971+

Nov 23, 2015