Contact Us

University IT Services - UITS
United Arab Emirates University
PO Box 15551, Al-Ain, UAE
Tel : +971-3-713 6111
Fax: +971-3-713 6999
Email: Helpdesk@uaeu.ac.ae

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About UITS

Welcome to the University Information Technology Services (UITS) at UAE University.  UITS serves as a centralized administration of Information Technology which provides a wide variety of technical services to UAEU community with enterprise infrastructure, applications, telecommunication and end-user support services.

As the main IT services provider at UAE University, UITS values excellence, innovation, discovery and search for truth, academic freedom, collaboration, accountability of resources and relationship, sharing knowledge in a learning environment as well as the application of knowledge and discovery to enhance the quality of learning and research and work experience for students, faculty and staff.

UITS is committed to achieve the highest level of excellence and reliability in all interactions with UAE University students, faculty, staff and alumni with a proactive approach to identify, share and solve problems promptly in an ongoing effort deliver its services.

UITS is also committed to facilitate the sharing of IT resources, providing IT consulting, development, strategic planning and data centers’ services.  UITS is striving to ensure the cyber security of UAE University students, faculty and staff and the effective delivery of technology-based extraordinary solutions in support of the University community.

UITS’s work is based on theses “ACTIVE” key principles:

Alignment of information technology with the University’s strategic objectives.

Communication strategy which is clear and concise within the University.

Transparency to everyone within the entire University.

Innovative input to turn ideas and technologies into realities.

Value added to the University and its community by bringing information technology expertise in support of its mission.

Evidence which is the basis of all our decisions.