Contact Us

University IT Services - UITS
United Arab Emirates University
PO Box 15551, Al-Ain, UAE
Tel : +971-3-713 6111
Fax: +971-3-713 6999
Email: Helpdesk@uaeu.ac.ae

myUAEU Portal Community Groups

The group tool provides individuals with common interests to virtually meet and share information within my.UAEU portal through message boards, photo galleries, group email lists, group calendar, and group news.

Service available to:

Colleges, Departments, Student Organizations and Committees

Request an account:

Group creation can be done via the Portal, follow these steps:

1. Login to my.UAEU Portal
2. Click on the Groups icon on the top bar
3. Click on the "Request Group" tab in the Groups window
4. Fill the Create Group request form
5. Finally, press the "Submit Request" button at bottom.
6. The group is approved later and a notification is sent to the group requester

Tutorials

• Groups Introduction
• Groups Training

How can we help you using this service:

Here is a list of what you can do with this service and how you can use it.

1. What is an online group?
   An online group in my.uaeu is a place where you or the group leader can post links, share files, discuss and share ideas about either your studies or the university, or for staff and faculty about projects and work committees. Everyone must agree to follow the group policy and rules.
2. What are the Group Rules?
   Every group member must agree to follow general group policy and any particular group rules, which are assigned by colleges and group leaders. If anyone doesn’t follow these rules, the group may be closed. Groups are for sharing and helping students and staff in the lives at the university. They are not for arguing, flaming or acting anti socially
3. How can I see all the UAEU groups?
   When you log in to my.uaeu, you will see the Groups icon in the top right corner. Click on the icon and the Groups window will open. Then click on the Groups Index to see the full list of groups. Browse through the colleges and categories to find groups suitable for you, which you may like to join.
4. How can I join a new group?
   Go to Groups > Group Index and click on the group you want to join. You will be asked to agree to the Group Policy and your request will be sent to the leader of any restricted groups. Wait for their response and then you can enter and join. If the group is not restricted, you will be able to join immediately.
5. Can I request that my college makes a group for me / my colleagues / fellow students?
   All colleges will have Group Administrators. They can make a group for students and staff depending on the reason for the group, and the Colleges policies for using Groups. Check with your College.
6. How do I use them?
   Groups are used to contact other people and discuss or share useful info – like for Student Activity Clubs run by UAEU Student Affairs and Youth Care, or by Colleges or by UAEU Depts for their staff projects and committees. You may want to keep meeting minutes there, or share project files. Alternatively you may want to have a place to discuss educational change, or share links for Physics or Philosophy projects.
7. Who controls the group?
   Each Group has a group leader who controls the group. The make sure everybody is following policy and acting responsibly. If you have any problems, check with the Group Leader.
8. What is the maximum file size?
   Groups have a maximum file size of 1mb – this is due to hard disk space, and download waiting time. Not everyone has a fast internet connection, so please limit your file sizes.
9. What if there is a problem in the group?
   If there is a problem, contact your Group Leader for advice. You can see the names and email of a Group Leader by entering the group and clicking on > Members.
10. Who can approve / create new groups?
    Each department has a Group Administrator - ask your IT Support or the helpdesk@uaeu.ac.ae to know more.
11. Is there a real time chat and message board?
    Yes, both of these are available to groups, depending on the purpose of the group. If the group is just to share links, files etc, these may be turned off. If the group is intended to include discussion etc these may be turned on. Check with your group leader.
12. Can I copy text to chat?
    You can copy text into your chat window, but only one or two paragraphs.
13. Will groups be cleared up regularly?
    UAEU my.uaeu support recommends that colleges and units clear up their old groups at least once a year, preferably once every semester. This is too keep their lists tidy, easy to use and to save space. Having lots of old and empty groups can make the Group Tools difficult to use and pointless.
14. What happens if nobody uses the group for a long time?
    If your college creates a group for your use and later it is not used, my.uaeu Support recommends deleting the group after 3 months. Different colleges and units may have different policies on this. Please only request to have groups that will be needed and used regularly or inform your Group Administrator if you no longer use a group and it can be deleted.

    Remember LOG OUT when you stop using my.uaeu.ac.ae.

For more FAQ, please visit myUAEU Portal http://my.uaeu.ac.ae