Email Account

In our efforts to provide the best services to our users, UITS is pleased to announce the implementation of the new E-mail system using Microsoft Exchange. The new email system is user friendly and allows better and faster communication as it offers many features which are not available to us in the current email system, such as:

Access to your e-mail, calendars and contacts using a variety of clients (Outlook, Entourage, Web) and devices (Workstations, Laptops, Mobile Devices) anywhere and anytime.
Familiar Microsoft Office Outlook experience using different devices and clients with no requirement for extra software or services.
Ability to share your Calendar with anyone.
The e-mail environment is fully redundant (highly available 24/7).
The size of the mail boxes for Faculty and Staff will be increased from 300 MB to 2 GB and to 500 MB for Students.
Integrated Antivirus solution that will detect viruses, even those in the mailbox.

Service available to:

Students, Staff, Faculty Members, Departments and Visitors.

Supported email clients:

Outlook 2007, Outlook 2010.
Provide best effort to support Entourage.

Getting an account:

New Faculty and Staff:
Once contract is signed, email request form is obtained from HR (Welcome package).

Accessing your email:

To access UAEU email log in to http://webmail.uaeu.ac.ae
To set up outlook to send/receive your university email, please contact your College IT support or helpdesk@uaeu.ac.ae

Important:

Deleted emails:
- Emails older than 7 days in “Deleted Items” folder will be permanently deleted.
Junk emails:
- Emails older than 30 days in “Junk E-mail” folder will be permanently deleted.

Tutorials

Outlook Web Access Tutorial (ppt, 7.28 MB)
New Mail System Tutorial (OWA) (Online Flash)

FAQs:

Here is a list of what you can do with this service and how you can use it:

Can I change my email UserId?

No.
Which password I should use to log into my email and How do I change it ?
The new email system will use your Active Directory/BlackBoard password. You may know this as your PC Login OR BlackBoard Password.

You have three methods to change your Exchange email password:
1. Through OWA you can reset your password by:
  1. Login to http://webmail.uaeu.ac.ae
  2. Click Options
  3. Click the Change Pass
  4. After that click save.
2. Through the portal :
  1. Browse to the link http://my.uaeu.ac.ae website and login with your user name and password.
  2. On the lower left hand side, Help Desk Channel under Quick Links, click on Reset AD/BBoard/ACE password.
  3. You will be prompted to enter a new password twice.
  4. Click change password.
  5. If your password is reset successful, press OK.
3. Using the university network:
  1. Logging into any PC or a laptop, with your ACE account and password
  2. Press CTRL+ALT+DEL at the same time
  3. Choose Change Password
  4. Type in your old password, then enter a new password, then confirm your password (password should be 8 characters/numbers)
How do I Create a Signature for my Messages?
You can create personal signatures to add to the messages you send. You can also choose to attach a particular signature to every message or create several different signatures and insert them into individual messages.
1. Click Options in the Navigation pane.
2. Under Message Options, choose Edit Signature. In the Signature window, create your signature.
3. Click Save and Close.
4. If you wish to include this signature in every outgoing e-mail, select Automatically include my signature on outgoing messages under Message Options.
5. If you are in the process of creating a message and wish to insert a signature, click Insert Signature in the messages toolbar.
When I try to send a message to multiple recipients, I get this message: Microsoft Outlook Web Access does not recognize "address,address".

If you are typing more than one address in the To:, Cc:, or Bcc: fields, you must separate each address with a semicolon. If you use a comma to separate addresses, you will receive an error message.
What is the maximum size of attachment I can send?

The maximum size of attachment you can send from an Exchange enabled account is 10MB. If you try to send a message larger than 10MB it will remain in your Drafts folder and will count towards your mailbox quota size. If you have large messages in your Drafts folder, you should delete them and empty your Deleted Items folder.
Why am I getting warning messages from the System Administrator about my mailbox size?

All mailboxes on UAEU server are configured with mailbox limits. Student mailbox limits are set to 500 MB, Faculty and Staff at 2 GB. You will receive a daily warning message from the postmaster if you are using more than 90% of your allotted mailbox size. You will be unable to send new messages if you are over your mailbox limit. Note: Messages in your "Deleted Items", "Drafts" and "Sent Items" folders count towards your mailbox quota so be sure to empty these folders when you get close to your mailbox limit.
Is it possible to recover items recently emptied from my Deleted Items Folder?
Yes With UAEU OWA, it's much easier to view and recover these files.
1. In the Navigation Pane , click Options .
2. Scroll down to Recover Deleted Items (at the very bottom) and click View Items.
3. A list of deleted messages from the past several days will appear. Make your selection (use the Shift key to select more than one) and click the Recover button above the list, or click Permanently Delete to clear these files from our server completely. If the file isn't there, the recovery time has probably already passed. The file will be sent back to your Deleted Items folder - not your Inbox.
Can I view attachments with Outlook Web Access?

Attachments such as .txt (text), .jpg, .bmp, .gif, files can be viewed directly in the Web browser. Depending on how you have your browser configured, you may be able to view Word and Excel documents within your browser window. Otherwise you will have the option to download attachments to your computer to view them.

For more FAQ, click here (PDF, 4.23 MB)

University IT Services

Contact Us