University IT Services

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Technical support

Microcomputer Support Services (MSS) provides University departments, administrative units, colleges, facilities and students with experience and expertise in computer support, technology implementation, desktop administration and development.

• Perform desktop, printers, scanner and other technology support devices administration.
• Provide hardware configuration management and support.
• Initiate software installation planning and management.
• Provide computing requirements assessments and recommendations.
• Wireless and wired Internet connection support.
• Follow up the vendors regarding warranties and new technology.
• Provides desktop technology planning and equipment replacement cycle, including implementation and timetables.
• Provide PC trouble shooting, virus and spyware removal, data migration and general computer problems.
• Taking care of Client IT requirements and needs assessment.
• Making Technical specifications, Reports and evaluation of hardware.
• Delegated administration of Active Directory.

Service available to:

Students, Staff, Faculty Members, Departments, Visitors and Business.

Getting Technical Support:

You can request help from Microcomputer Support services by:

• Call to the helpdesk of UITS and the basic level issues will be resolved on phone otherwise the issue will be forward to Support Engineer and he will give onsite support according to the user's requirement.
• Send emails to helpdesk (helpdesk@uaeu.ac.ae) and the Support Engineer will follow up with you to solve the issue.

       University IT Services - UITS
       United Arab Emirates University
       PO Box 15551, Al-Ain, UAE
       Tel: +9713 713 6111
       Fax: +9713 713 6999
       Email: Helpdesk@uaeu.ac.ae

Tutorials

• How to Install and Configure Cisco Mobile 8.1 on the iPhone  New
• Registering in Microsoft Home Use program
• How to enable JavaScript in your browser
• How to enable Cookies in your browser
• Getting Mail on Your Mobile Device
• New Mail System Tutorial (OWA)  (ppt, 7.28 MB)
• How to Enable Remote Desktop
• Installing Oracle JInitiator

FAQ

1. How To change the default language
   • Click Start and then Control Panel.
   • Double-click Regional and Language Options.
   • Click the Languages tab.
   • Click Details, and then Add.
   • Under Input Language, add the language you want.
   • Under Keyboard Layout/IME, click the keyboard layout you want to use.
   • Click OK.
2. How to Map Shared Drive
   Connect a drive from My Computer or Windows Explorer

   • To connect a drive from My Computer, click Start, right-click My Computer, and then click Explore.
   • To connect a drive from Windows Explorer, right-click Start, and then click Explore.
   • On the Tools menu, click Map Network Drive.
   • In the Drive box, click a drive letter.
   • In the Folder box, type the UNC path for the server and shared resource in the following format: \\server name\share name. You can also click Browse to find the computer and shared resource.
   • You can map shared drives and shared folders. When you access a shared drive or folder you can also access subfolders if you have the appropriate permissions. However, you cannot map a drive for a subfolder that is not explicitly configured as a shared resource.
3. How to Install Printer Locally on your System
   • Click Start, Settings, Control Panel.
   • Double-click "Printers & Faxes".
   • Double-click "Add Printer" to start the Add Printer Wizard.
   • Click "Local Printer" .
   • Make sure there's NO checkmark next to "Automatically detect and install ..."
   • Click Next
   • If your printer is actually attached to the computer, click "Use the following port" and select the port your printer's attached to.
   • Click Next
   • If installing a real printer, select your printer manufacturer and printer model here.
   • If you have an installation disk or CD that came with the printer, click "Have Disk" and locate the INF file for the printer (check the printer's documentation for specific instructions).
   • Click Next
   • Give the printer a name (this is the name you'll use to select it later)
   • Click Next > Finish
4. Help in outlook2003, what is the difference between IMAP and POP3 accounts?
   • IMAP access is used when you need to keep all your emails on server, so you can have access to all of it through Internet Explorer .So when you are deleting a message from your outlook it gets deleted from the mail server also.
   • POP3 access is mainly when you plan to download all your mails to your Pc, and remove it completely from the mail server, so your “inbox “on the server always empty. This default behavior can be changed in outlook settings.
5. What is the difference between Adobe Standard Edition and Professional Edition?
   Complete comparison sheet between Adobe Stander and Adobe professional is under that link : http://www.adobe.com/products/acrobat/matrix.html We can say that standard format is for creating the PDF file while with the professional we can -in addition to creation - make simple changes to a PDF document.
6. How to find my computer IP Address.
   • Select Run... from the Start menu.
   • Enter cmd in the Open field, then click OK.
   • At the DOS prompt, enter the command ipconfig. The ipconfig tool will list your computer's ip address.
7. I need to have new office templates
   If you Need to have new office templates , follow the link : http://office.microsoft.com/en-us/templates/default.aspx
8. How to enable Remote Desktop
   Click here for more information.
9. How to block Pop-up
   • Open Internet Explorer
   • Click on Tools->Pop-up Blocker-> Pop-up Blocker Settings
     
   • In the box labeled Address of Web Site to Allow, type *.uaeu.ac.ae
     
   • Click Close
10. How to enable JavaScript on my broswer?
    Click here for more information.