Services

The Web Publishing Unit provides a wide range of technical and functional services to support central and departmental online publishing across the UAEU.

Browse the list of services below and contact us directly by email, telephone or via face to face meetings, which will focus on helping your UAEU unit communicate your online messages effectively and clearly.

 

Make a request

For Requests, Projects, Infrastructure, Training, Advice, or Committee based enquiries you can contact us in many ways. Please include your preferred contact details and request description to speed up the process if you are contacting by email.

Email:

Telephone:

  • 03 713 4464 Office number

Office Location:

  • Web Publishing Unit Office, D4 Room 1018, 1rt Floor, Crescent Building, UAEU

 

Service / Activity Description Guidelines, links and Support

1 UAEU Homepage Updates

The UAEU Homepage has received over 3 million hits per year, since 2007. The UAEU Homepage is regularly the number 1 educational website in terms of user visits and hits to any .ae domain site. Updates to the Homepage require UAEU Management approval in advance.
  1. Homepage News or event promotion (plus includes updates to UAEU News Home and Press Releases pages
  2. Brand Layout, Navigation and Imagery eg Homepage Banners and links
  3. Homepage right column "call out marketing boxes" for event advertising, program promotion etc
  4. Approval Process & Brand Strategy

 

News Request Guidelines (Pdf 220kb

Brand Identity Guidelines

UAEU Home page

News Home

Press Releases

Events (dedicated page coming in 2011-12 year)

2 UAEU Public Websites Update Requests and Projects

Updates and changes to UAEU websites should be directed to the college or department that manages and maintains the relevant site. The Web Publishing Unit is the primary contact for updates to central pages and subsites, such as the Homepage, Calendars, News, About, Study Opportunities, Current Students, Faculties and departments, Maps, Directory, Sign In, etc. We can also route your requests to the relevant web master if you are unsure who to contact.

  1. Fix an error, typo, incorrect information eg a date, broken link, incorrect title etc
  2. Quick Web page Update – eg Add information to an existing page
  3. New Webpage Creation
  4. New Website – see Projects page

 

UAEU Site Map

Contact us to get in touch with a UAEU site webmaster

Visit Projects page to request a New Website Project

MyUAEU Portal

  1. Portal Announcements:
    Access, Training, Send an Announcement in portal channel or by email; target groups
  2. Portal Groups:
    Access, Demos, Training, New Groups, New members, policies, delete group, delete members, Add files, Use Calendars, Leaders and Members, Promoting Groups, Best practice, Other group space options at UAEU
  3. Portal Channels:
    Access, Demos, Training, Add, delete, update content, request a  channel, maintenance, banner integration
  4. Portal Tabs & Layouts:
    Make a tab, delete a tab, move a tab, request new UAEU Tab, access to Tabs and layouts
  5. Portal Calendars:
    As of 2010 onwards, the UAEU uses MS Exchange Email Calendars, not Luminis Calendars
  6. Portal Integration:
    Email, Blackboard, Khadamat Timetables, Calendars, SSO, LCMS
  7. Portal User Management:
    Access management for various Luminis products and functions regarding online communications
  8. Portal Functional Management:
    Audience Sements, Access, Planning, Promotion, Unified Digital Campus, Collaboration and Strategy
  9. Portal Technical Management:
    Testing, platform, versioning, upgrading, troubleshooting, support, liaison with UITS for platform, servers, security and script development
  10. Portal Users:
    Branding, Usability and Accessibility
  11. Portal based eForms:
    In collaboration with UITS Web Services Team

 

 Portal: http://my.uaeu.ac.ae

Portal Usage Training
online videos and Pdf media

 

 

Projects

We do projects with Divisions, Departments, and Individual users, for functional sites, conference site or others representing the UAEU. Please visit our Projects page to make a request or browse live and previous project listings

 

 Projects page

 

Web Content Management

  1. New  CMS OU 2012 Project - enterprise wide migration, training, planning and content review
  2. Training, Workshops and Demonstration for the current and future UAEU CMS
  3. Strategy, Management and Capacity Building
  4. Migration
  5. Planning & Coordination
  6. Request a CMS Project

 

  
Visit the CMS editing site - Site Studio

Media Management and (Web) Brand Guidelines

  1. Request service for imagery, brand guidelines and supporting media files eg logo, signature etc
  2. Video projects coordination regarding sourcing, production, distribution and liaisons with UAEU Video Editing
  3. Desk Top Publishing - support service for DTP file and package print sourcing and coordination with Publications Unit
  4. Subject agreement templates and Media Copyright advice based on common practice and cases
  5. Archiving media and files service using central Media Archive store - 8TB secure drive
  6. New Media Library 2011 planning, using 2011 CMS Project system for online media sharing within UAEU
  7. Request media files eg images, video, banners, web imagery
  8. Web Branding support and advice: from basic Guidelines advice to project development
  9. Homepage banners for web sites - single images, and rotating scripts with support from UITS Graphics team
  10. * Please note: WPU does not have a photography service

 

 UAEU Brand Guidelines

UAEU Brand Collateral at UITS Website

Maintenance

  1. Portal
    Maintaining 365 day a year 24 hours a day up time for Luminis Portal, applications, integration and content
  2. Luminis Content Management System
    Maintaining 365 day a year 24 hours a day up time for Luminis CMS, Site Studio and Workgroup/site content
  3. UAEU Public Websites:
    Checking live sites eg via CMS, Front Page etc for necessary changes, updates, compliance etc
  4. Audits - checking a specific site or subsite for errors, required updates, content appropriateness, professional look etc
  5. WPU site updating and content
  6. Troubleshooting and Error fixing, incorrect use of imagery, spelling, font usage, broken links etc
  7. Standards eg usability, readabilty, copyright, branding etc

 

  

More Sections to be added in Fall 2011

Statistics services

Web Strategy Development, Advice and Promotion

Management of Sites Service

Development Support

Central UAEU Web Infrastructure Support and Coordination