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A Strategic Direction
UAEU IT must be ready to respond to a rapidly shifting business cl imate and del iver solutions tuned to the needs of
university col leges / units as wel l as the UAEU as a whole. We achieve this by engaging in an annual strategic planning
cycle, working with UAEU groups to al ign IT with business priorities and al locate resources to derive the greatest benefit.
Our strategic planning activities help us to develop a long -term view of business goals, challenges and technology trends.
UITS Annual Report | 2011/2012 | 13
A Strategic Direction
Strategic Planning process
During this academic year we initiated a five-year strategic
planning process to improve the use of information
technology as a driver for change. With the development of
a Strategic Operations Plan for the central IT organization
in order to make it more efficient, effective and responsive
to its customers. Initially starting with new Operational
Goals along with broad strategies for achieving them.
The five year strategic planning process is another
significant step in UITS’s efforts and challenges to create
strategic goals and underlying structures, tools and system.
It will be a framework to guide us in offering technological
solutions to UAEU, especially considering the forces that are
shaping the future of education. Current digital generation
have very different expectations related to the learning
environment as they expect to be able to learn anytime,
anyplace. We will work closely with all areas of the campus
as we continue our planning process.
Established IT Governance Model
A new inclusive IT Governance model for the UAEU IT
sector began to emerge this fiscal year – bringing UITS
and college/departments IT efforts together like never
before! This new structure will allow UITS to focus on
strategic areas: strategic alignment, value delivery,
resource management, risk management, implementing
process, polices, procedures and performance
measurement.
Developing and Retaining Talent
Enriching the careers of our IT employees helps them
make greater contributions to UAEU IT and education
sector growth.
In this academic year, we educated and trained our
professional. These initiatives included workshops,
trainings, conferences, and mentorships. Fifty-five percent
of all IT employees have taken a skills development
training & workshop, which provides them with skills,
tools, a framework for enhancing and maintaining
technology at UAEU.