Basic HTML Version
Remote Assistance tool enables instant, secure, and trouble-free connections between user’s computers and IT Support Team
within UAEU infrastructure. Application is powered by innovative Microsoft Remote Assistance technology and will allow an IT
Support person to directly view and interact with the user computer's desktop without having to physically visit the office /
rooms. With remote assistance desktop utility, UAEU IT support team can quickly view, diagnose, and troubleshoot remote desk-
tops from anywhere within UAEU locations.
Remote Assistance Service
order to streamline the IT support requests and
to better serve UAEU community, The Online IT
Helpdesk System is introduced. Every IT support
request will be assigned with a unique reference
number which can be used to track the progress
of the requests and responses online. A com-
plete archives and history of all support requests are available via this
online system.
In
Online Ticketing System
Remedy Cases
7558
Help desk Calls
24980
52 | UITS Annual Report | 2011/2012
UITS Annual Report | 2011/2012 | 53