Basic HTML Version
End-User Computing Resources Management Solution
Ongoing Classroom & Labs IT Support
56 | UITS Annual Report | 2011/2012
UAE University IT infrastructure is hosting more than 12000 End-User computing resources which include desktop, laptops and
mobile devices. Facilities such as End-user computing assets management, software distribution, OS deployment, licensing
management, remote administration and hardware / software inventory are a great challenge within a distributed client
infrastructure environment. In August 2011, UITS successfully implemented the Microsoft SCCM solution. SCCM deployment enable
UAEU to better control and manage it’s IT infrastructure and assets. This implementation enabled us to have the collection of our
desktop resources which are over 7000 clients at a centralized location. With the help of assets intelligent module we are able to
categorize, manage and control our clients, to collect hardware and software inventory, licensing management, reporting,
forecasting and further more we can use this collection for software distribution and OS deployment. This initiative will provide
administrators with continuous visibility into what type of hardware and software assets we have, who is using them and where
they are located and support them remotely.
UITS dedicated Support Team provides customer focused
technical support, consultation and professional assistance for
classrooms, labs, conference rooms and for external projects in
UGRU and student affairs division. The helpful classroom support
team allows instructors and students to concentrate on teaching,
instead of how to operate complex equipment. With automated
systems in 70 classrooms & Labs, instructors control the whole
classroom through simple options on the classroom’s computer
screen.
Additionally thousands of internal and external community
members were provided with technical support in below
mentioned external projects within UGRU division:
ICDL Courses Training and Certification
IELTS Exam Centre
TOEFL Exam Centre
CEPA Exams for ADEC
Summer Projects for ADEC , ADWEA and STRATA
Arabic proficiency Centre