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CIO Office
IT Governance Team
IT procurement & Financial
Management Team
Quality Assurance Team
Administrative assistant team
IT helpdesk Team
Project Management Team
End-user support team
Technical Training Team
Office of the Chief Information Officer oversees the entire
IT management framework, provides leadership for the
continued development of a modern information technology
environment, long range planning and policy making
throughout for the University. The primary goal of this office
is to deliver high quality and timely services that support
UAE University mission in teaching, learning, research and
community service.
IT Governance teammakes sure that IT strategy is aligned
with business strategy, policy, procedures and process are in
place and resources are secured. This teammakes sure that
IT risks are known, well managed and develop business and
customer oriented policies and framework.
Manages the budget and finance functions/ commitments
for all IT activities. The team assists on how funding should be
allocated to each IT project’s various aspects/activities. Takes
care of all coordination between IT, finance, purchasing and
vendors.
Team creates the Quality Assurance Plan and helps oversee
the revision of the Definition Phase Go/No Go decision
documentation that helps to determine and revalidate the
UAEU IT project’s size, scope, and required artifacts. Develops
measures to ensure that a quality product is produced.
The team is performing a variety of secretarial and
administrative work for the department. Research, summarize
and analysis information, compile data to prepare special and
recurring reports and many other supporting roles.
Help Desk team provide the University’s students,
faculty, and staff with a centralized point of contact
for all IT service requests and support. Help Desk is
committed to a quality service through teamwork and a
proactive approach to problem identification, solution
and customer satisfaction.
The Project Management Team supports the UITS
division’s commitment to more effective and efficient,
consistent and repeatable project management
practices, enabling project managers to successfully
deliver their promised value to their customers. The
team provides a project management culture that
ensures common methodology and standards are
shared across all IT projects and projects are delivered
on time, within budget, and with the anticipated
results.
The support team is responsible for managing all
End-user computing infrastructure and services for
colleges, student affairs and administration units. This
team is administrating all end user problems and
developments with a high level of customer satisfaction.
This team is responsible for providing central services
to all colleges regarding Technical study, purchasing,
annual contract and end user support of its own area.
The UITS Training Team is responsible for coordination
and preparation of the training packages for UAEU
community. The Team is responsible for educating the
community on the new and existing technology and
overseeing the implementation, facilitation, tracking
and day-to-day operations.
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