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Number of
Total Request
( 2015 : 30950 )
( 2016 : 20371 )
Total :
51321
Number of
services desk
requests
Number of live chat
The total number of
Video conference sessions
for the period Jan 2015
to June 2016 is around
480
8000
1500
Around 1500 Desktops
were replaced with
legacy machines
Total No of
Desktops
Total Number of
change requests
Total survey records
The total number of
smart boards around
the campus are
1025
5657
117
Number of
emails answers
by helpdesk
Number of
Service desk calls / 6 lines
( 2015 : 73247 )
( 2016 : 82501 )
( 2015 : 175 )
( 2016 : 101 )
Total :
155748
calls
15000
Total :
276
( 2015 : 8850 )
( 2016 : 4860 )
Total :
13710
Number of
helpdesk calls
( 2015 : 11787 calls )
( 2016 : 13462 )
Total Calls :
25249
calls
ITSS
Statistics
79