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The Subscription System
The Enterprise Applications & Integration Section from the Department of IT (DoIT) at
UAEU has successfully launched the subscription system in 2018, in line with UAE vision
2021 that foresees high quality of life built on world-class public digital services.
This online solution is developed to fully automate the registration, activation, sub-
scription, online payment, approvial and management processes. The integration with
the ePayment system equips customers with a flexible range of payment options. In
addition, it sends automatic emails to the payer, tracks failed payments and generates
reports for providers to track their revenues.
The Subscription System interface was designed according to the modern interface
design standards. It is user-friendly, bilingual, responsive and offers various role-based
access depending on the user role (Super admin, admin, group admin, subscriber,
approver, and the viewer). Moreover, this solution has plenty of supporting features for
people with special needs; for example, increasing and decreasing font size, contrast
and screen reader.
The system was built to improve customer service and supports a wide range of sub-
scription types from journals to clubs, conferences, and others. The subscription portal
provides customers with such self-service capabilities including subscription manage-
ment and renewal, and editing personal information. Subscription providers are able to
create different pricing structures, configure plans, and manage both subscriptions and
subscribers’ accounts.
Currently, the College of Law is utilizing this system for SL Journal subscription. They
offer different types of subscription plans (individual, groups, hardcopy, and softcopy).
Group subscribers have the power to maintain their group accounts. In addition, soft-
copy journal subscription allows users to browse easily SL journal issues online in the
management system.
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July 2018
DoIT Newsletter