Customer Happiness Charter

At United Arab Emirates University, we are committed to providing high-quality services that reflect transparency, efficiency, and excellence. We strive to ensure that all our customers including students, faculty, staff, alumni, and partners receive a positive and enriching experience. 

We are dedicated to Provide accurate, timely, and reliable information across all service channels. Treat all customers with courtesy, respect, and fairness. 

  • Continuous review of the complaints and feedback management system, and identification of opportunities for improvement and development to ensure that your expectations and aspirations are met. 
  • Ensure easy access to our services through a variety of channels. 
  • Continuously improve our services by listening to your feedback and acting upon it. 
  • Respond to inquiries and complaints in a timely and effective manner. 
  • Commitment to fulfilling the "UAE Government Promise for Future Services." 

To help us serve you better, we kindly ask that you: 

  • Treat our staff with courtesy and respect. 
  • Provide accurate and complete information when using our services. 
  • Respond to our requests for additional information or documentation in a timely manner.
  • Share your feedback to help us improve. 
  • Complaints and feedback are received through the University’s official channels with utmost attention and professionalism. 
  • Cases are categorized (e.g., complaint, suggestion, inquiry, etc.) in accordance with an approved internal classification framework. 
  • Each case is routed to the relevant department for appropriate action and monitored until closure. 
  • Full and transparent communication is maintained, ensuring all relevant information is provided to the concerned party. 
  • Feedback is viewed as a valuable input that supports continuous improvement efforts. 

Using Complaints and Feedback to Improve Services

Using Complaints & Feedback to Improve Services


United Arab Emirates University is committed to regularly reviewing received complaints and feedback, with the aim of improving service quality and enhancing the efficiency of procedures. 


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Call Center

Call Center

Mon. - Thurs.: 7:00 AM - 8:00 PM, Fri.: 7:00 AM - 6:00 PM

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Complaints and Suggestions

Complaints and Suggestions

Applications can be submitted 24/7.

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Aug 13, 2025