United Arab Emirates University is committed to regularly reviewing received complaints and feedback, with the aim of improving service quality and enhancing the efficiency of procedures.
| Type of Case | Description | Response Time |
|---|---|---|
| Comment | General note to improve services | Within 5 working days |
| Suggestion | Customer proposal to enhance services | Within 5 working days |
| Inquiry | Request for clarification or information | Within 1-2 working days |
| Regular Complaint | Expression of dissatisfaction with a service | Within 3 working days |
| Urgent Complaint | High-impact issue requiring immediate attention | Within 2 working days (48h) |
| Complex Complaint | Issues involving multiple departments or in-depth review | Within 7 working days |
Your feedback will be handled with the utmost attention, transparency, and confidentiality.
You will be kept informed throughout the resolution process.
