Overview
Overview
At United Arab Emirates University, we are committed to providing high-quality services that reflect transparency, efficiency, and excellence. We strive to ensure that all our customers including students, faculty, staff, alumni, and partners receive a positive and enriching experience.
Our Commitment to You
We are dedicated to Provide accurate, timely, and reliable information across all
service channels. Treat all customers with courtesy, respect, and fairness.
- Continuous review of the complaints and feedback management system, and identification of opportunities for improvement and development to ensure that your expectations and aspirations are met.
- Ensure easy access to our services through a variety of channels.
- Continuously improve our services by listening to your feedback and acting upon it.
- Respond to inquiries and complaints in a timely and effective manner.
- Commitment to fulfilling the "UAE Government Promise for Future Services."
What We Ask of You
To help us serve you better, we kindly ask that you:
- Treat our staff with courtesy and respect.
- Provide accurate and complete information when using our services.
- Respond to our requests for additional information or documentation in a timely manner.
- Share your feedback to help us improve.
Complaint & Feedback Handling Mechanism
- Complaints and feedback are received through the University’s official channels with utmost attention and professionalism.
- Cases are categorized (e.g., complaint, suggestion, inquiry, etc.) in accordance with an approved internal classification framework.
- Each case is routed to the relevant department for appropriate action and monitored until closure.
- Full and transparent communication is maintained, ensuring all relevant information is provided to the concerned party.
- Feedback is viewed as a valuable input that supports continuous improvement efforts.