Overview

Overview

At United Arab Emirates University, we are committed to providing high-quality services that reflect transparency, efficiency, and excellence. We strive to ensure that all our customers including students, faculty, staff, alumni, and partners receive a positive and enriching experience.

Our Commitment to You

We are dedicated to Provide accurate, timely, and reliable information across all service channels. Treat all customers with courtesy, respect, and fairness. 

• Continuous review of the complaints and feedback management system, and identification of opportunities for improvement and development to ensure that your expectations and aspirations are met. 

• Ensure easy access to our services through a variety of channels. 

• Continuously improve our services by listening to your feedback and acting upon it. 

• Respond to inquiries and complaints in a timely and effective manner. 

• Commitment to fulfilling the "UAE Government Promise for Future Services."

What We Ask of You

To help us serve you better, we kindly ask that you:

• Treat our staff with courtesy and respect.
• Provide accurate and complete information when using our services.
• Respond to our requests for additional information or documentation in a timely manner.
• Share your feedback to help us improve. 

Complaint & Feedback Handling Mechanism

• Complaints and feedback are received through the University’s official channels with utmost attention and professionalism. 

• Cases are categorized (e.g., complaint, suggestion, inquiry, etc.) in accordance with an approved internal classification framework. 

• Each case is routed to the relevant department for appropriate action and monitored until closure. 

• Full and transparent communication is maintained, ensuring all relevant information is provided to the concerned party. 

• Feedback is viewed as a valuable input that supports continuous improvement efforts.