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HR Units

1.   Helpdesk

The HR Helpdesk serves as a single point of contact for individual HR queries and requests. Our Helpdesk representatives are available Sunday to Thursday from 7:00 am to 2:30 pm.

Additionally, the Helpdesk provides advice and assists non-managerial staff by:

  • Responding to queries either in person, over the phone or via email.
  • Walking customers through the problem-solving process.
  • Following up with customers to ensure the issue has been resolved.
  • Providing ‘To whom it may concern’ letter requests.
  • Assisting visitors to the jobs website.

For more information,  please do not hesitate to contact us.

2.   Training & Development

The Training & Development team are responsible for implementing performance and development strategies, and policies and programs that support the University's vision and strategy. This includes coordinating training and professional development activities that enhance the University employees knowledge, skills and capabilities to enable them to achieve the University’s strategic goals and oversee the University's performance management framework.

3.   Manpower Planning  

Strategic Manpower planning is not limited to hiring and retaining talent, but anticipating the future workforce needs of the University. It is critical to our organizational growth and stability as it involves 4 R’s: recruiting, retaining, retraining and redeployment of talent. Linked to the University, the process is much more complicated than it seems, primarily because it also involves developing skills and competencies of existing employees to meet market demands which can change with time. Having a contingency plan in place in case of any eventuality (talent shortage) is also critical to the process.

4.   HR  Affairs

The Advisory Services team is dedicated to creating and sustaining a positive work environment by helping to resolve work-related problems, and by building and maintaining successful employer-employee relationships at the University.

a.  Employees Affairs 

Specialists are responsible for developing and building relationships with the management team of the departments/faculties they support, and for providing HR support, advice and information on matters relating to:

  • HR Policies and Processes
  • Posting, Selecting and Recruiting New Hires
  • Employee Relations
  • Learning & Development
  • Contract Renewals, Separations and End of Services
  • Emiratization Strategy

For more information, please do not hesitate to contact us.

b.   HR Systems & Document Management

This section provides technical expertise for Human Resources Management software. The University's main information system is SCT Banner, which is an integrated solution system that hosts student, HR, payroll, and finance data.

Our Responsibilities:

  • Administering/troubleshooting systems currently used for HR, payroll, and some budget data, functions, and processes. This includes banner baseline (original), as well as custom banner applications and any e-services online systems.
  • HR/payroll and position control reporting.

Our Services:

  • Create ad hoc reports using crystal reports tools. For example, giving access to Deans/Directors to run their own department lists.
  • Create other more complicated reports for higher management.
  • Grant banner HR/payroll and some budget access to certain employees as designated by their Dean/Director.
  • Attend to users' Banner related HR/payroll and some budget queries/issues.
  • Create audit reports and follow up with staff to amend data.

c.    Compensation and Benefits

The Compensation & Benefits team assists employees and Colleges /Departments in the development of job descriptions, job evaluation and grading, benefits management (ex. Tickets and Education), leave and pension administration.

If you have any further questions, please do not hesitate to contact us.

d.    Employee Services Unit

The Employee Services Unit team assist the UAEU community with benefits enrollment and administration to variety of services such as the free healthcare plan, accommodation arrangements, and residence permits through the following respective sections:

  • Health Insurance Section

The Health Insurance Section is responsible for organizing the medical insurance coverage for  employees of UAEU and their families. In addition, the Health Insurance Section assists employees to process medical reimbursement claims for themselves and their eligible dependents.

  • Immigration Section

Employees and their families are required by law to acquire and maintain proper immigration documentation to work and reside within the UAE. The Employee Service Immigration personnel provide services to assist employees and their families to obtain the necessary employment, residence and sponsorship visas, to renew those visas upon expiration, and to cancel visas upon leaving the country. The costs related to visas are the responsibility of the employer (UAEU) and employee, as stated here on.

The employer (UAEU) bears the following costs:

1. Employment medical checkup screening.

2. Employment entry and residence permit.

3. Renewal of residence permits for the employee and his eligible dependents.

4. Issuance and renewal of residence permits for scholarship students only.


The employee bear the below costs related to immigration:

1. Issuance and renewal of emirates identity cards.

2. Issuance of entry permit and new residence permit for the employee’s family.

3. Medical checkup screening for renewal of residence permit.


  • Housing Section

Some employees are provided with unfurnished accommodation, depending upon the polices and individual employment contracts. Although the housing is at no cost to the employee, the employee is responsible for utilities, window coverings and home furnishings.

The University does not own housing units, but leases units from landlords. It is the responsibility of the University to maintain and pay the lease, and it is the responsibility of the employee to work with their landlord to arrange for housing maintenance. It is also the responsibility of the landlord to perform reasonable maintenance.

Feb 3, 2016