MGMT 691 Total Quality Management

This course emphasizes the importance of quality and excellence in today’s organizations. Itreviews the history of quality and examines the wide variety of concepts, tools and techniques formanaging, controlling and improving, quality. Topics covered include the philosophy and practice of Total Quality Management (TQM), quality certificates such as ISO, Six Sigma, quality awards, quality costs, quality tools and quality assurance.

MGMT 692 Organizational Excellence Models

This course emphasizes the importance of organizational excellence (OE) in today’s organizations. Topics examined include origins of OE, a variety of frameworks for understanding organizational excellence, current models of organizational excellence such as European Foundation for Quality Management (EFQM) excellence model, and different pillars of OE.

MGMT 693 International Business

This course is designed to expose students to the fundamentals of planning and implementation of strategies. Topics to be covered include situational analysis, various strategic planning methodologies and tools such as Strengths, Weaknesses, Opportunities and Threats (SWOT) analysis, Political, Economic, Social and Technological (PEST) analysis and Scenario Planning, common reasons for the failure of strategic plans, and how to successfully implement the planned strategies.

MGMT 694 Organizational Performance Management and Benchmarking

This course emphasizes the importance of organizational performance management.Topics examined include concepts of performance measurement and management, principles of performance management, current approaches of performance management such as balanced scorecard and business process engineering (BPE). It, also, addresses how to use benchmarking in measuring and improving organizational performance; and provides an updated methodology for benchmarking in order to enable organizations to adopt best practices and excel.