Customer Happiness Charter

Customer Happiness Charter

Providing the best quality of higher education services to its customers is at the cornerstone of United Arab Emirates University’s existing goals. We aim to achieve high positive customer satisfaction and deliver services beyond their expectations

  1. Provide a happy and positive culture and environment
  2. Ensure our employees are trained and skilled to be able to provide high-quality customer service
  3. Simplify and accelerate service response time.
  4. Offer service at customers’ convenience
  5. Provide fair and reliable service
  6. Delight the customer by delivering beyond their expectations
  7. Listen to the voice of customers
  8. Engage and encourage customers to provide feedback easily through customer surveys, feedback and other various co-creating methods towards improving their service experience
  9. Continue to innovate and work as a one-team spirit towards achieving high customer satisfaction.
  1. Provide accurate and updated information and documents
  2. Offer constructive feedback, and innovative and positive suggestions
  3. Participate in service co-creation
  4. Be our partner in shaping the future of services
  5. Share your happy and positive experience.

 

 

 

Service Standards

We are committed to replying to all inquiries via email within no longer than 72 hours. We work diligently to address and resolve issues within a period of three business days. Should the resolution process require additional time, we will promptly inform the customer of the reasons for the delay.

 

Call Center

Call Center

Staff are available on site 7:00 AM to 8:00 PM Monday through Thursday and 7:00 AM to 6:00 PM on Friday.

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Complaints and Suggestions

Complaints and Suggestions

Staff are available 24 hours.

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عفوا

لايوجد محتوى عربي لهذه الصفحة

عفوا

يوجد مشكلة في الصفحة التي تحاول الوصول إليها

May 6, 2025