Customer Happiness Charter

Providing the best quality of higher education services to its customers is at the cornerstone of United Arab Emirates University’s existing goals. We aim to achieve high positive customer satisfaction and deliver services beyond their expectations

What is expected of us?What we expect from you?

Provide a happy and positive culture and environment
Ensure our employees are trained and skilled to be able to provide high-quality customer service
Simplify and accelerate service response time.
Offer service at customers’ convenience
Provide fair and reliable service
Delight the customer by delivering beyond their expectations
Listen to the voice of customers
Engage and encourage customers to provide feedback easily through customer surveys, feedback and other various co-creating methods towards improving their service experience
Continue to innovate and work as a one-team spirit towards achieving high customer satisfaction.

Provide accurate and updated information and documents
Offer constructive feedback, and innovative and positive suggestions
Participate in service co-creation
Be our partner in shaping the future of services
Share your happy and positive experience.

Service Standards

We are committed to replying to all inquiries via email within no longer than 72 hours. We work diligently to address and resolve issues within a period of three business days. Should the resolution process require additional time, we will promptly inform the customer of the reasons for the delay.