ACCESS TO UAEU SERVICES

Strategic Alignment

This plan supports UAEU's Services Marketing Strategy by activating "Voice of Customer" practices and integrating stakeholder feedback into service design and improvement.

Expected Outcomes

• Improved UAEU digital services based on stakeholder feedback
• Increased public participation in decision making
• Enhanced service quality and user experience 
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Suggestions

1. Enhance and highlight electronic services through the university website, MyUAEU Portal, and MyUAEU Mobile App, as they are the most frequently used and preferred channels for accessing university services.

2. Enhance the dissemination of information and updates about electronic services through social media channels, as most participants rely on them to obtain information.
3. Conduct regular surveys to measure user satisfaction, identify their needs, and use the results to improve electronic services.
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5. To view the consultation outcome click here.