The IT Support Services (ITSS) are responsible to provide a broad spectrum of support
for the development, planning, deployment, and integration of state-of-the-art End-user
computing infrastructure, and services to support the information technology needs
of the academic, research, and administrative functions of United Arab Emirates University.
We are committed to provide exceptional support in the use of computing and information
technology resources in a responsive, knowledgeable and courteous manner.
Our mission is to enhance the productivity of the UAEU community and to empower our
users by making information technology accessible. We are achieving this by providing
a customer focused and single point of contact, for quality IT services and technical
ITSS is the primary technical support resource for UAEU students, staff, and faculty
for questions and problems relating to information technology and computing. Our team
comprises of End-user Support Specialist groups, IT Help Desk and we work closely
with field services teams at all colleges & campuses to ensure a consistent, secure
and reliable end user experience across the university.