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Customer Happiness Charter

Providing the best quality of higher education services to its customers is at the cornerstone of United Arab Emirates University’s existing goals. We aim to achieve high positive customer satisfaction and deliver services beyond their expectations

Our Expectations

We aim to build a common ground with our customers to provide a fair and reliable experience by setting expectations that deliver high quality customer service.

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  1. Provide a happy and positive culture and environment
  2. ensure our employees are trained and skilled to be able to provide high-quality customer service
  3. Simplify and accelerate service response time.
  4. Offer service at customers’ convenience
  5. Provide fair and reliable service
  6. Delight the customer by delivering beyond their expectations
  7. Listen to the voice of customers
  8. Engage and encourage customers to provide feedback easily through customer surveys, feedback and other various co-creating methods towards improving their service experience
  9. Continue to innovate and work as a one-team spirit towards achieving high customer satisfaction.
  1. Provide accurate and updated information and documents
  2. Offer constructive feedback, and innovative and positive suggestions
  3. Participate in service co-creation
  4. Be our partner in shaping the future of services
  5. Share your happy and positive experience.

 

Leaderships Message


“Our customers are our highest priority. We are committed to providing an innovative experience in line with the digital transformation requirements to attain the highest standards of satisfaction for our customers.”

Prof. Ghaleb Alhadrami Albreiki,
Acting Vice Chancellor of United Arab Emirates University. 


 

Service Standards

All enquiries received through emails will be answered within 72 hours. We aim to reply to your complaints within 5 working days. Should we need more time to resolve your issue, we will make sure to let you know why.

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Customer Happiness Call Center

Staff are available on site 7:30 AM - 3:30 PM Monday through Thursday and until 12:00 PM on Fridays.

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Complaints and Suggestions

Staff are available on site 7:30 AM - 3:30 PM Monday through Thursday and until 12:00 PM on Fridays.

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Dec 20, 2024