Customer Happiness Charter

Customer Happiness Charter

Providing the best quality of higher education services to its customers is at the cornerstone of United Arab Emirates University’s existing goals. We aim to achieve high positive customer satisfaction and deliver services beyond their expectations.

• What is expected of us:

  1. Provide a happy and positive culture and environment
  2. ensure our employees are trained and skilled to be able to provide high-quality customer service
  3. Simplify and accelerate service response time.
  4. Offer service at customers’ convenience
  5. Provide fair and reliable service
  6. Delight the customer by delivering beyond their expectations
  7. Listen to the voice of customers
  8. Engage and encourage customers to provide feedback easily through customer surveys, feedback and other various co-creating methods towards improving their service experience
  9. Continue to innovate and work as a one-team spirit towards achieving high customer satisfaction.

• What we expect from you:

  1. Provide accurate and updated information and documents
  2. Offer constructive feedback, and innovative and positive suggestions
  3. Participate in service co-creation
  4. Be our partner in shaping the future of services
  5. Share your happy and positive experience.