Customer Charter of Finance & Admin. Affairs Division
The United Arab Emirates University aims to provide high-quality premium customer services that earns their satisfaction and exceeds their expectations.
Our Commitment to you
Receiving you with diligence and treating you with respect and attention.
Providing you with high quality service and fair treatment
Meeting your needs with professionalism through well-trained and qualified staff
Responding to your requirements and needs without any delay, and exerting all efforts
possible to meet them in a timely manner.
Keeping you fully and clearly informed about our services and their requirements,
and the time required for their delivery.
Simplifying procedures and reducing service delivery time, in order to improve the
quality and speed of our services.
Delivering services and providing information through various communication channels
Your feedback and suggestions about our services are welcome at a time through our
several communication channels.
Your commitment to us.
Appreciation of our employee’s efforts and deal with them with mutual respect
Providing us with all required documents when required
Ensuring that all required documents, information and data provided fully and accurately
in order to complete the transaction.
Informing us of any changes to your personal information in a timely manner.
Being cooperative and answering any inquiries made by our employees in a timely
